In order to keep our current clients in their regular grooming rotations we are no longer taking on new clients. We’re not sure if & when we’ll be able to take on new clients and apologise for this inconvenience. You are welcome to join our new client waitlist by texting or emailing us via our contact info below.
Existing Clients With New Pets
Unfortunately with the shortage of staff our books are now way too full and can no longer accommodate any more furry friends. We’re so sorry but if you’re an existing client with a new dog that we have not groomed before we will not be able to take them on. We can only groom your existing dog in our system.
Late Fees & No Show Fees
We’ve been pretty lenient since we opened in 2017 regarding customers coming in late or not showing up at all. This year we will be more strict with our policies as it’s not fair for us to fall behind on our whole day and end up going home later because you are late to your appointment.
Customers who are more than 15 mins late will incur a $15 late fee. If you’re more than 30 mins late, we have the right to cancel your appointment & a no show fee of $30 will be charged at your next appointment. If we can still groom your dog even if you are more than 30 mins late we will let you know but we’ll still have to charge the $15 late fee and your pick up time will be at the end of the day as you’ve already missed 30 mins or more of your scheduled appointment time.
Our system sends out appointment reminders a day before your scheduled appointment. Please reply Yes to confirm, No to cancel, or text us to reschedule. A no show fee will be applied to your next appointment if you replied yes but fail to show up to your appointment. If you don’t respond to our appointment reminder by the end of day we have the right to cancel your appointment and give it to someone else. Serial offenders will have to prepay for their grooming appointment in full before their next appointment time.
Thank you for taking the time to read this update!
-Orlena & Bark & Co. Team
If you need to get in contact please email us at email@example.com or text us on our mobile number 0415 635 698