As of 16th September 2021, all Victorian grooming salons are now permitted to open for WELFARE GROOMING and a vet letter is no longer necessary. Please click here to view see our welfare grooming policy
Welfare Grooming will commence on Monday 20th September. This does not mean we are back to normal operations. We are still following covid safe rules. All September appointments previously booked are cancelled and awaiting to be rescheduled. We are prioritising those who missed their appointment in July/August who also fit the welfare grooming criteria and agree to our policy stated in the link above.
To those who don’t fit the welfare grooming criteria we will still be rescheduling your appointment once we have a definite date out of lockdown.
What this means for you: If you had an appointment from September onwards, your appointment will most likely be pushed out to around October/November. Even though we will be frantically grooming as many welfare grooms as we can we will still struggle to get through all the backlog. Depending when end of lockdown will be announced we highly doubt we can get through the backlog of 450+ appointments on time.
What we want from you: Your patience and understanding. In order for us to get through this backlog we may not be able to spend the time required to brush out the knots so we will have to do a shorter length than normal. We will always try to accommodate your requests but please understand some things may not be possible.
I had an appointment in August/September: As said above we will prioritise your appointment when rescheduling if we haven’t already booked you in for a welfare groom. If you are able to get your pet groomed elsewhere please do so.
Christmas/December appointments: We are pretty much fully booked for the year. We urge you all to have a back up Christmas appointment elsewhere if we haven’t already got you booked in. Of course we will try and fit you in where ever we can but we thought we’d let you know now before its too late.
Future lockdowns: If there will be any other future lockdowns (we hope not) we will not be rescheduling missed appointments but instead cancelling the appointments and moving them to a priority waitlist. From there we leave the responsibility to you the owner to get in contact to reschedule to our next available spot. The best workaround if this happens again is to have 2-3 appointments booked ahead of time so that if we do have another lockdown at least you are still booked in.
New Clients: We are no longer accepting any new clients for the foreseeable future as we are trying to cut back on the number of dogs we do a day so that we can provide a better experience for staff and pets. You are welcome to email us to with your details for when we do start taking new clients in the future.
Finally, we apologise for the inconvenience this lockdown has caused and urge all customers to get ahead with grooming if possible as the backlog will be tremendous once we reopen and we’d hate to see your pets suffer more by having to wait. Please reach out to other groomers local to you. Remember the hair will always grow back! If you need to get in contact please email us at email@example.com or text us on our temporary mobile number 0415 635 698