We are still only operating under welfare grooming conditions. If you have an appointment due in October and fit the welfare grooming criteria then your appointment still stands. If you are unsure please get in contact wit us and we will let you know. Please click here to see our welfare grooming policy
Christmas/December appointments: Unfortunately, we are fully booked for the rest of December. We can only add you to the waitlist and work our way through it. We urge you all to have a back up Christmas appointment elsewhere if we haven’t already got you booked in. Of course we will try and fit you in where ever we can but we thought we’d let you know now before its too late.
Future lockdowns: If there will be any other future lockdowns (we hope not) we will not be rescheduling missed appointments but instead cancelling the appointments and moving them to a priority waitlist. From there we leave the responsibility to you the owner to get in contact to reschedule to our next available spot. The best workaround if this happens again is to have 2-3 appointments booked ahead of time so that if we do have another lockdown at least you are still booked in.
New Clients: We are no longer accepting any new clients for the foreseeable future as we are trying to cut back on the number of dogs we do a day so that we can provide a better experience for staff and pets. You are welcome to email us to with your details for when we do start taking new clients in the future.
Finally, we apologise for the inconvenience this lockdown has caused and urge all customers to get ahead with grooming if possible as the backlog will be tremendous once we reopen and we’d hate to see your pets suffer more by having to wait. Please reach out to other groomers local to you. Remember the hair will always grow back! If you need to get in contact please email us at firstname.lastname@example.org or text us on our new mobile number 0415 635 698