FAQS

How frequently should I have my dog groomed ? 
We suggest dogs with slightly longer coats to be groomed every 4 – 6 weeks to ensure their hair does not get matted and is not harbouring insects or hiding skin conditions.

What if I only want to groom my dog every 3-4 months but still keep him fluffy?
Unless you’re committed to brushing and combing him almost daily, and/or after walks and rough play, the only best solution to fit that grooming time frame is to clip his coat to a shorter length (typically to about 1cm or shorter). 

My dog is really matted, can you brush it out?
Depending on the severity of the matting, we will always choose comfort over vanity. Brushing out matts can be painful especially if your dog is not accustomed to regular brushing/combing at home. We will always assess your dog’s coat on arrival and suggest the best solution. 

How long does the grooming process usually take?
The grooming process usually takes 2-4 hours.  Depending on your dog’s coat condition and temperament we will advise you on a rough time frame when your dog will be ready and will send you a text message as soon as they are ready. 

Can you send a text message to two different numbers?
No, due to the limitations on our booking software we can only send text messages to one mobile number at a time. Please make sure on drop off that we have the correct mobile number set. 

Can I stay with my dog during the grooming?
Unfortunately no. Dogs are calmer and better behaved for grooming when the owner is not present. When the owner is present, the dog is so focused on the owner that it disrupts the grooming process.  The dog will bark, try to lunge off the table, become very excited with the idea of you coming over to pet him.  This will make the task much harder for the groomer. Working with sharp tools makes it necessary to have 100% of the dog’s attention on the groomer.  We are using scissors and other sharp tools around your dog’s eyes and other tender parts of the body.  This can cause serious unnecessary accidents to occur.

Do you have any spots today ?
Unlikely, we are typically booked out two weeks in advance during winter and three to four weeks in advance during summer. Many of our clients will rebook their next appointment prior to leaving the salon.

Can you recommend another groomer?
Yes, of course!  Please check out other talented groomers local to Bayside via the baysidedogownersgroup.com.au website.

Why does my dog shake in fear going to the groomers ?
This is a very common occurrence in grooming salons and vet clinics. There is no simple explanation as to why it happens. Our best guess is your dog simply just doesn’t enjoy the grooming process and/or being away from you and out of their comfort zone.  It is always good practice to condition your dog at a very young age to the loud noises and vibrations of a grooming salon. Some breeders will start this process once a week at two weeks old! 

What is the procedure if we find fleas on your dog?
We will notify you straight away and will have to wash your dog in our flea shampoo at an extra charge of $10 to minimise the spread to other dogs, we will also have to keep him separated for the time being until he is picked up. 

Will my pet be sedated ?
We never sedate dogs. If a dog is truly uncooperative or made uncomfortable by the grooming process, we may end the grooming session but we will never sedate your dog.

Does my dog need to be fully vaccinated ?
Yes, Please email or bring a copy of your dog vaccination records with you on your first visit. It is the best interest for your dog as well as all the other dogs that come to the salon. 

When can I bring my puppy for its first groom ?
Once they’re fully vaccinated (usually around 16 weeks old).  It is important to groom them as soon as possible so they’re used to the grooming process.  We generally suggest a wash & tidy for their first visit.